FAQs
Why should I choose Isuzu UTE genuine service?
Answer
Your local Isuzu UTE Dealer has invested a great deal of resources into looking after your Isuzu UTE Vehicle.
Isuzu UTE Dealers and Authorised Service Outlets, are the only Servicing Outlets to have the specific tools, equipment and electronic media to be able to support Isuzu UTE Vehicles.
Servicing your vehicle at an Isuzu UTE Service Centre ensures that your Isuzu UTE vehicle receives the highest quality care and attention available. Avoid any unexpected surprises on your next journey by servicing your Isuzu UTE Vehicle with our trained technicians – who have direct contact with Isuzu UTE Australia’s technical support personnel. All of this provides peace of mind motoring.
If I service my vehicle with an independent service centre will this affect my warranty?
Answer
No, servicing your vehicle at non-Isuzu UTE approved service outlets will not adversely affect the warranty on your Isuzu UTE Vehicle. However, the maintenance must be completed in accordance with the manufacturer’s recommendations and the service parts used must be of equal quality to original components and fluids. The replacement parts and fluids must comply with the specifications as shown in your Owner’s and Driver’s Manual.
Any part of the Vehicle which fails or malfunctions resulting from the use of non-genuine parts is not covered under warranty.
How often do I have to service my Isuzu UTE Vehicle?
Answer
For vehicle models earlier than 16.5MY, Isuzu UTE service schedules are: 10,000km or 6months (whichever occurs first) regardless of model type (4×4/4×2, Auto or Manual).
For 16.5MY and 17MY vehicle models, Isuzu UTE Scheduled Service is: 10,000km or 12 months (whichever occurs first) regardless of model type (4×4/4×2, Auto or Manual). Covers the first 5 Scheduled Services, up to 5 years/50,000km (whichever occurs first).
For 18MY models, Isuzu UTE Scheduled Service is 15,000km or 12 months (whichever occurs first) regardless of model type (4×4/4×2, Auto or Manual). Capped Price Servicing for Eligible vehicles covers the first 5 Scheduled Services, up to 5 years/75,000km (whichever occurs first).
For 19MY and 23MY models, Isuzu UTE Scheduled Service is 15,000km or 12 months (whichever occurs first) regardless of model type (4×4/4×2, Auto or Manual). Capped Price Servicing for Eligible vehicles covers the first 7 Scheduled Services, up to 7 years/105,000km (whichever occurs first).
For 24MY onwards models, Isuzu UTE Scheduled Service is 15,000km or 12 months (whichever occurs first) regardless of model type (4×4/4×2, Auto or Manual). Flat Price Servicing for Eligible vehicles covers the first 5 Scheduled Services, up to 5 years/75,000km (whichever occurs first).
In addition to regular servicing, some additional items may require attention depending on operation and usage, please refer to “Maintenance Schedule for Severe-Condition Operations” and “Additional Maintenance Schedule” as shown in your Warranty and Service Booklet.
Does my Isuzu UTE Vehicle have child seat anchor points?
Answer
D-MAX
For 19MY and earlier vehicle models there are 3 x Child Restraint System (CRS) top tether positions available in the Crew Cab models of the D-MAX range only, please refer to the Owner’s and Driver’s Manual. CRS points are not available in Single or Space Cab variants.
For 21MY vehicle models onward, there are 2 x Child Restraint System (CRS) top tether positions and 2 x ISOFIX positions available in the Crew Cab models of the D-MAX range only, please refer to the Owner’s and Driver’s Manual. CRS points are not available in Single or Space Cab variants.
MU-X
For 19MY vehicle models there are 3 x Child Restraint System (CRS) top tether positions and 3 x ISOFIX positions are available on the second row seats. CRS top tether positions are not available on the third row seats.
For 21MY vehicle models onwards there are 3 x Child Restraint System (CRS) top tether positions and 2 x ISOFIX positions available on the second row seats. CRS top tether positions are not available on the third row seats.
Does my vehicle have a Rear Differential Lock?
Answer
21MY-onward Isuzu D-MAX 4×4 and 21MY-onward MU-X 4×4 vehicle models have a Rear Differential Lock which is designed to “lock” both rear wheels on an axle together as if on a common shaft. This mechanism provides traction assistance during difficult off-road situations and can be manually turned on when a rear wheel is losing traction.
All Isuzu D-MAX vehicle models manufactured earlier than 12MY have a Limited Slip Differential in the rear axle.
Isuzu UTE 12MY to 19MY models do not have a Limited Slip Differential. These vehicles are equipped with Electronic Stability Control (ESC) and Traction Control System (TCS) which provide you with greater control of your vehicle in difficult conditions.
What type of oil should I use?
Answer
The required lubricants and types suitable for Isuzu UTE Vehicles are listed in the “Recommended Fluids, Lubricants and Diesel Fuels” in the Service and Maintenance section of the Owner’s and Driver’s Manual.
For Euro 5 engine oils it is imperative that the oil is suitable for advanced after treatment systems and meets the minimum API or ACEA oil grade with a Sulphated ash content by mass ≤1% as listed in the relevant Owner’s and Driver’s Manual.
Does my vehicle have rated tow hooks?
Answer
Yes, your Isuzu UTE vehicle does have a rated tow hook. Please refer to your Owner’s and Driver’s Manual for the locations and cautions to be observed when towing.
D-MAX models earlier than 12MY:
Front
• 1x tow hook on the front
Rear
• 1x tow hook on the rear for cab chassis only
Each tow hook has a maximum allowable load of 2,000kgs.
12MY and later vehicle models:
Front
• 4×2 has 1x tow hook on the front
• 4×4 has 2x tow hooks on the front
Rear
• 1x tow hook on Cab Chassis only
For 12MY and later vehicle models the maximum allowable load is:
D-MAX
4×2: One hook – 2,850kg max
4×4: Two hooks – 2,950kg max
MU-X
4×2: One hook – 2,650kg max
4×4: Two hooks – 2,750kg max
21MY D-MAX vehicle models the maximum allowable load is:
D-MAX
4×2: One hook – 3,000kg max
4×4: One hook – 3,100kg max
Front
4×2 and 4×4 has 2 x tow hooks on the front
4×2 and 4×4 has 1 x tow hook on the rear
For 14MY and later MU-X vehicle models maximum allowable load is:
MU-X
4×2: One hook – 2,650kg max
4×4: Two hooks – 2,750kg max
21MY MU-X vehicle models the maximum allowable load is:
MU-X
4×2: Two hooks (Front) – 2,700kg max
4×2: One hook (Rear) – 2,700kg max
What is the D-MAX rim offset?
Answer
For D-MAX models earlier than 12MY, the rim offset is: 4×4 or 4×2 ‘High Ride’ suspension 16″x7″ alloy or steel rim = 38mm, for 4×2 ‘Low Ride’ suspension = 41mm.
For 12MY to 19MY vehicle models, the rim offset is: 4×4 or 4×2 with ‘High Ride’ suspension alloy or steel wheels (16″, 17” or 18″) = 33mm, for 4×2 with ‘Low Ride’ suspension = 41mm.
For 21MY onward D-MAX vehicle models, the rim offset is: 4×4 or 4×2 with alloy or steel wheels (17” or 18″) = 33mm.
For 21MY onward MU-X vehicle models, the rim offset is: 4×4 or 4×2 with alloy or steel wheels (17”, 18″ or 20”) = 33mm.
What gear should I tow in?
Answer
As towing requirements and conditions can vary significantly there is no right or wrong answer although the recommendation is to choose a gear that maintains optimum torque while not compromising fuel economy.
Is it ok to drive in ‘D’ in an automatic transmission vehicle while towing?
Answer
The vehicle is designed to tow in the “D” position, the Transmission Control Module will then determine the appropriate gear required depending on:
- Engine load
- Vehicle speed
- Throttle position
How long do I have to wait before I can tow with my new Isuzu UTE Vehicle?
Answer
As a new vehicle it is recommended not to tow until the driving distance reaches 800km. Please refer to the Owner’s and Driver’s Manual for more information.
Can I turn off the Lane Support System (LSS) settings?
Answer
Each LSS function may also be disabled individually via the MID. Please refer to the Owner’s and Driver’s manual for further details.
22MY D-MAX onwards models and 22MY MU-X onwards models feature a Lane Support System (LSS) Switch which disables all LSS functions: Lane Departure Warning (LDW), Lane Departure Prevention (LDP), Emergency Lane Keeping (ELK), and in models with Automatic transmission, Lane Keep Assist (LKA). In 22MY D-MAX models, these functions may be disabled with a long push (at least 2 sec) of the LSS Switch (also known as the LKA toggle button on the steering wheel). To re-enable these functions, a long push on the LSS Switch is required (at least 2 sec). Each LSS function may also be disabled individually via the MID. Please refer to the Owner’s and Driver’s manual for further details. It is important to note that the Lane Support System features will all default back to the “on” setting at the next ignition OFF/ON cycle.
Should you have a concern with the functionality of the Lane Support System in your 21MY-onwards D-MAX or MU-X please contact your local authorised Isuzu UTE Dealer.
How do I activate the Hands-Free Power Tailgate on my 23MY-onwards MU-X?
Answer
The Hands-Free Power Tailgate offers 23MY-onwards Isuzu MU-X owners a convenient way to access the rear of their vehicle at times when you may not have a spare hand. We have created a handy video that demonstrates how to use this feature – the video can be accessed on the “Helpful Guides” section of the Get the Most Out of Your Isuzu page.
My cruise control does not resume to the pre-set speed after coming to a stop, is this normal?
Answer
For 19MY models and earlier, if the vehicle is brought to a stop with the brake pedal, this is the intended design of the cruise control function. The D-MAX and MU-X will not resume to the previous pre-set speed. Please refer to the Owner’s and Driver’s Manual for more information on this function.
Combining convenience with safety, Adaptive Cruise Control (ACC) with Stop-and-Go traffic functionality is standard on all 21MY to 24MY MU-X variants and 21MY to 23MY D-MAX variants fitted with an automatic transmission, and all 24MY D-MAX variants. When active, ACC will accelerate and decelerate the vehicle with the flow of traffic all the way to the pre-determined speed, while maintaining a pre-designated distance from the vehicle ahead. ACC will decelerate the vehicle to a complete stop with the flow of traffic ahead, remaining stationary for up to five-minutes on MU-X and up to two-seconds on D-MAX—before reaccelerating with the flow of traffic all the way back up to the predetermined max-set speed. 24MY D-MAX and 25MY MU-X variants have been updated to now have Intelligent Adaptive Cruise Control (IACC), adding Traffic Sign Recognition (TSR) allowing the vehicle to adjust speeds when detecting a new speed zone. IACC additionally includes all other ACC features.
ACC when combined with Lane Keeping Assist System (LKAS) will actively maintain the vehicle’s position in the centre of the lane. Please refer to the Owner’s and Driver’s Manual for more information on this function.
Does my vehicle have a Diesel Particulate Filter (DPF)?
Answer
For vehicle models earlier than 16.5MY, they are not fitted with a DPF.
16.5MY and later vehicle models are fitted with a Diesel Particulate Defuser (DPD) that purifies Particulate Matter (PM) in exhaust gas.
How does Diesel Particulate Defuser (DPD) regeneration occur?
Answer
Normally the DPD regeneration occurs automatically when Particulate Matter (PM) has accumulated to a predetermined level, during extended periods of vehicle operation. In some circumstances it may be necessary to perform Operator Regeneration when the DPD Operation Regeneration Indicator Light flashes. Please refer to the Owner’s and Driver’s Manual for more information on the process specifics.
How do I perform the DPD Operator Regeneration procedure?
Answer
To perform the Operator Regeneration procedure, drive at a constant speed of more than 50km/h. Regeneration is complete when the vehicle has been driven until the indicator light goes off after having changed from flashing to continuous illumination. Always drive safely and in accordance with road and traffic conditions. Please refer to the Owner’s and Driver’s Manual for more information on the process specifics.
Is my vehicle eligible for Capped Price Servicing (CPS)?
Answer
19MY – 23MY Eligible Vehicles receive a 7 year CPS program (up to 7 year/105,000km – whichever occurs first).
18MY Eligible Vehicles receive a 5 year CPS program (up to 5 years/75,000km – whichever occurs first).
16.5MY and 17MY Eligible Vehicles receive a 5 year CPS program (up to 5 years/50,000km – whichever occurs first).
To check your vehicle’s eligibility, pricing, participating dealers and full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website: https://www.isuzuute.com.au/service-plus/servicing/terms-and-conditions
Is my vehicle eligible for Flat Price Servicing (FPS)?
Answer
Eligible Vehicle models from 24MY onwards receive a 5-year Flat Price Servicing program (up to 5 years/75,000km – whichever comes first).
Eligible Vehicle models earlier than 24MY will be covered under the Capped Price Servicing (CPS) Program.
To calculate the cost of your vehicle’s scheduled services, please refer to the following link on our website: https://www.isuzuute.com.au/service-plus/servicing
What is covered under the Capped Price Servicing (CPS) Program?
Answer
The Capped Price Servicing program offers 7 Scheduled Services at capped prices for eligible 19MY – 23MY vehicle models (up to 7 years/105,000km – whichever occurs first). This means no matter which Participating Isuzu UTE Dealer you take your vehicle to, you will know the costs of your service up-front and ensure your vehicle is serviced by our factory trained, highly-skilled technicians. For the full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website: https://www.isuzuute.com.au/service-plus/servicing/terms-and-conditions
What is covered under the Flat Price Servicing (FPS) Program?
Answer
For Eligible Vehicle models from 24MY onwards, the Flat Price Servicing program offers the same flat cost across the first five Scheduled Services (up to 5 years/75,000km – whichever occurs first). So, no matter which Participating Isuzu UTE Dealer you take your vehicle to, the cost of the first five Scheduled Services for your vehicle will be the same price under this program. For the full terms and conditions of the Flat Price Servicing Program, please refer to the following link on our website: https://www.isuzuute.com.au/service-plus/servicing/terms-and-conditions.
I’ve accidently put the incorrect type of fuel in my vehicle, what should I do?
Answer
It is not recommended to drive your vehicle in the event that incorrect fuel is used. Please contact Isuzu UTE Roadside Assistance* on 1800 UTE UTE (1800 883 883) or your nearest Isuzu UTE Dealer for advice.
*Please check if your vehicle is eligible for Isuzu UTE Roadside Assistance.
Why does the passenger seatbelt lock up?
Answer
Your vehicle is fitted with what’s called A.L.E.R (Automatic Locking Emergency Retractor) seat belts; this design is primarily used for the improved safety of the Child Restraint Systems (CRS).
It ensures that a child in an approved CRS is securely held by the restraint system and that there is no way for the belt to loosen should the CRS move while the vehicle is in operation.
21MY vehicle models are fitted with ELR (Emergency Locking Retractors) which will allow the seatbelt to extend and retract with passenger movement, however it will lock up in the event of sudden stopping or an accident.
How do I update my satellite navigation?
Answer
- D‑MAX LE2 or LE3 models equipped with satellite navigation manufactured prior to 06/2012 equipped with Kenwood DNX7360BT – the system can be updated by purchasing the update through your nearest Kenwood Retailer.
- D‑MAX LS‑Terrain models manufactured between 06/2012 and 11/2013 equipped with Clarion NX501A Sat Nav ‑ the system can be updated using this link: https://clarion.naviextras.com/shop/portal and following the guided procedure. Updates for the Clarion Sat Nav are made available annually towards the end of each year. Your first three map data updates for the first three years is free. Subsequent map data updates will incur a cost.
The following models are equipped with Isuzu’s Premium NAVI System:
- D‑MAX LS‑Terrain models manufactured 11/2013 – 03/2016 and D‑MAX 4×2 LS‑U Crew Cab UTE/4×4 LS‑U Space Cab UTE models manufactured 11/2016 –12/2016, and;
- MU‑X LS‑T models manufactured 11/2013 – 03/2016 and MU‑X LS‑U/LS‑T models manufactured 11/2016 – 01/2017:
The Isuzu Premium NAVI System can be updated using this link: https://clarion.naviextras.com/shop/portal and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually towards the end of each year. Your first map data update is free if downloaded within three years of first travelling in the vehicle. Subsequent map data updates will incur a cost (even if update is within the first three years of first travelling in the vehicle). Map data updates outside the first three years of initial travel in the vehicle will also attract an additional cost (including first update).
- D‑MAX LS‑U, LS‑T and LS‑Terrain models manufactured after 01/2017 – 04/2020, and;
- MU‑X LS‑U and LS‑T models manufactured after 02/2017 – 05/2021
The Isuzu Premium NAVI System can be updated by using this link: https://isuzu-ap.naviextras.com/shop/portal and following the guided procedure (outlined in the Display Audio and Navigation System Owner’s Manual for your convenience). Updates for the Isuzu Premium NAVI system are made available annually around the beginning of each year. The first map data update is free if downloaded within three years of first travelling in the vehicle. Subsequent map data updates will incur a cost (even if update is within the first three years of first travelling in the vehicle). Map data updates outside the first three years of initial travel in the vehicle will also attract an additional cost (including first update). Prices for updates will be listed in Naviextras.
- 21MY D‑MAX LS-U, LS-U+, and X-TERRAIN models manufactured after 07/2020 – 10/2023, and;
- 21MY MU‑X LS‑U and LS‑T models manufactured after 05/2021 – 09/2024:
The Isuzu Premium NAVI System can be updated using this link: https://isuzu.aus.iauto.com/ and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually around the second quarter of each year.
- 24MY D-MAX LS-U, LS-U+ and X-TERRAIN models manufactured after 10/2023 – present, and;
- 25MY MU-X LS-U, LS-T and X-TERRAIN models manufactured after 09/2024 – present:
The Isuzu Premium NAVI System can be updated using this link: http://new.naviextras.com/web/downloadagent and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually around the second quarter of each year. If you require assistance please refer to the following help link: https://new.naviextras.com/web/how-to-guide?
How often are my navigation maps updated?
Answer
- D‑MAX LS‑U, LS‑T and LS‑Terrain models manufactured after 01/2017 – present:
- MU‑X LS‑U and LS‑T models manufactured after 02/2017 – present:
Updates for the Isuzu Premium NAVI system are made available annually around the second quarter of each year.
Are map updates available for 2013 – 2017 MU-X LS-U/LS-T and D-MAX LS-U/LS-T models?
Answer
Yes, the Clarion Map update is now available. The Isuzu Premium NAVI System can be updated by using this link: https://clarion.naviextras.com/shop/portal- and following the guided procedure using this link: https://clarion.naviextras.com/shop/portal/p2howto-guide?guide=Toolbox
Does my Isuzu vehicle have Takata Air Bags?
Answer
No, it does not. All Isuzu D‑MAX and MU‑X vehicles sold and distribUTEd by Isuzu UTE Australia Pty Ltd utilise a Supplemental Restraint System (SRS) manufactured by an alternative supplier to those affected by the compulsory recall.
Why does the MU-X 4X2 model variant use more fuel than the 4X4
Answer
The weight of some variants increased, which were subsequently retested prior to launch in accordance with the relevant legislative requirements, accordingly the published fuel consumption information is the result of the relevant test.
What is the UV protection rating (SPF) of the windows in my D‑MAX or MU‑X ?
Answer
The glass in the 12MY to 19MY D-MAX and 14MY to 19MY MU-X range is not UV rated. 21MY D-MAX and 21MY MU-X vehicle models have UV protection glass with, up to 52.66% of IR (which causes heat build-up) and up to 66.5% of UV (which causes damage such as sunburn and fading of colour) are blocked by the front and rear screens.
What is the fuel tank capacity D‑MAX or MU‑X?
Answer
The fuel tank capacity of the D‑MAX is 76 litres, and the MU‑X is 65 litres.
The fuel tank capacity of MU-X models up to and including 19MY is 65 litres.
The fuel tank capacity for 21MY MU-X models is 80 litres.
Does the D‑MAX or MU‑X have a fixed voltage alternator or a ECU controlled variable voltage alternator?
Answer
D-MAX
For vehicle models earlier than 17MY the vehicle electrical system is a constant voltage charge system with an output of 12v – 90 A.
For 17MY onwards the vehicle electrical system is a variable voltage Intelligent Battery Sensor (IBS) with an output of 12v – 90 A.
MU-X
For vehicle models earlier than 16.5MY the vehicle electrical system is a constant voltage charge system with an output of 12v – 120 A.
For 16.5MY onwards the vehicle electrical system is a variable voltage Intelligent Battery Sensor (IBS) with an output of 12v – 120 A.
Should you wish to discuss this further, we encourage you to contact the service manager at your local Authorised Isuzu UTE dealership https://www.isuzuUTE.com.au/find-a-dealer.aspx
How does Trailer Sway Control work?
Answer
Trailer Sway Control (TSC) is an extension of the Electronic Stability Control (ESC) which has been a standard feature in D‑MAX and MU‑X since 12MY vehicles. The system constantly monitors the vehicle for potential “sway” conditions by means of a “Yaw Rate G Sensor”. If the system detects a sway condition (the sideways G–force exceeds predetermined parameters) and the vehicle speed is over 50km/h the system will reduce engine torque and apply the brakes to individual vehicle wheels to counteract the sway and bring the vehicle under control in a straight line. In this situation the system will also bring the vehicle/trailer brake lights on.
It is important to note that the TSC feature, although operating as indicated above, may not be able to overcome the effects of a inappropriately loaded or setup caravan or trailer. To maximise the safety of any vehicle/trailer combination it is recommended that the weight distribution and setup up of individual caravans or trailers is as per manufacturer or industry recommendations.